Privacy Policy

This privacy policy sets out how 'Shree Kamadhenu' ("us", "we", or "our") uses and protects any information that you give 'Shree Kamadhenu' when you use the Shree Kamadhenu website (https://www.shreekamadhenu.com/) and our Service (collectively the “Service”).

Shree Kamadhenu is operated in Bengaluru and is the data controller responsible for the processing of personal data under applicable laws. By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. We do not sell, rent, or trade your personal data to any third party.

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Your full name and contact details, specifically your phone number for OTP-based login and your email address.
• Your precise delivery address, including flat number, building name, landmarks, and GPS location data.
• Information regarding your order preferences, daily subscriptions, and "vacation pause" schedules.
• Payment transaction references and status (processed securely by third-party providers; we do not store your card, UPI, or banking credentials).

How We Use the Information

We require this information to understand your needs and provide a reliable delivery service, specifically for:

• Managing your daily subscriptions, processing orders, and ensuring accurate doorstep delivery.
• Internal record keeping, accounting, and maintaining your transaction history.
• Improving our products, delivery logistics, and website performance.
• Sending promotional updates or contacting you for feedback via email, phone, or in-Service messages.

You may opt out of marketing communications by managing your notification settings, calling us at 9900111968, or emailing support@shreekamadhenu.com.

Permissions & Analytics

• Our website may request access to your device’s location to help you pin your delivery address. This access is optional and only used when enabled by you.
• We may ask for permission to send notifications for delivery status and account alerts.
• We may use third-party analytics and crash reporting tools such as Google Analytics, Firebase, or similar services to monitor and analyze usage data to increase our Service's functionality.
• Our Service does not use browser cookies, but may use local storage or SDK-based identifiers for performance monitoring and session management.

Payments and Financial Data

• We use third-party payment gateways and mobile wallets to process payments.
• Shree Kamadhenu does not collect or store your full credit card numbers, debit card details, or net banking passwords on our own servers. All payment information is provided directly to our third-party processors.

Data Retention & Deletion

• We retain your personal information only for as long as is necessary to provide you with our services.
• When you choose to delete your account, we will initiate a process to delete or anonymize your personal data from our active databases, subject to any legal or tax obligations to retain specific records (such as invoices).

User Rights & Data Control

• You have the right to access, correct, or request a copy of the personal information we hold about you.
• You may withdraw your consent for data processing or request the erasure of your personal data and the deletion of your account.
• We respond to all requests within the timelines mandated by the Digital Personal Data Protection Act (DPDP), 2023.

Security

We are committed to ensuring your information is secure. We have implemented industry-standard physical, electronic, and managerial procedures to safeguard and secure the data we collect to prevent unauthorized access or disclosure.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware of such collection, we take immediate steps to remove that information from our servers.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website. You are advised to review this page periodically for any changes.

Return Policy

The content is clear and concise. It’s good for the customer to know they can return products within 7 days, but if there are specific conditions around the return process (e.g., condition of the product, packaging, etc.), it might help to include those.

Refund Policy

The refund timeframe of 10 days is specified, but it may be helpful to clarify any exceptions (e.g., how refunds are processed in case of a return, or if there's a difference between approved refunds and pending ones).

Shipping Policy

The shipping timeframe (5-10 days) is clear. You might also want to mention if there are any geographical limitations or if customers can track their orders.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in competent courts in Bengaluru, Karnataka.

Contact Us

Chief Grievance Officer: Gajendar

Phone: +91 9900111968

Email: support@shreekamadhenu.com